Question 1

How can I set up an account?

Accepted Answer

Click https://nagaya.co/vo/register to register. Please ensure the following when completing the online form:

Your full name as per your identification document which you have to upload for the  KYC.
Valid mobile phone number to receive the One-Time Pin (OTP) to complete the registration process
Valid email address to receive unique codes to validate your transactions made via Nagaya Staking Wallet.

Click here to watch “How to REGISTER an Account in Nagaya Staking Wallet” video. Turn on CC to see the captions in Bahasa Indonesia, Korean or Mandarin.

Question 2

I cannot log in to my account with my mobile phone number and password

Accepted Answer

Please proceed to the Sign In page and ensure that you have entered your mobile phone number with a ‘+’ and remove any spacing and ‘-‘ in between numbers. 
The correct format should be <+601081888888>.

Click here to watch “How to SIGN IN to your Nagaya Staking Wallet” video. Turn on CC to see the captions in Bahasa Indonesia, Korean or Mandarin.

Question 3

I want to change my mobile phone number. How could I do it?

Accepted Answer

For change of mobile phone number, please send your request to our email and we will inform you once it is updated.

Question 4

I have forgotten my password; how do I reset it?

Accepted Answer

If you need help resetting your password, we can assist by sending you a link to reset it.

Proceed to the Sign In page https://nagaya.co/vo/login , scroll down and click on “FORGOT PASSWORD”.
Enter your registered email address.
Click on “SEND RESET LINK”.
Check your inbox or spam column for a password reset email.
Click on the link provided in the email and enter a new password
CONFIRM the new password.
Click RESET PASSWORD to confirm the process.

Click here to watch “How to Change and Reset PASSWORD” video. Turn on CC to see the captions in Bahasa Indonesia, Korean or Mandarin.

Question 5

What is Nagaya (NGY) ?

Accepted Answer

Nagaya is the World's First Hybrid Digital Asset that is backed by gold and subsidiary projects.

To know more about Nagaya you can read our whitepaper by accessing the "Resource" column on the bottom of this Website or you can always contact us through email: nagaya@bitlinksolutions.app

Frequently asked questions

How can I set up an account?

I cannot log in to my account with my mobile phone number and password

I want to change my mobile phone number. How could I do it?

I have forgotten my password; how do I reset it?

What is Nagaya (NGY) ?

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