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Frequently asked questions
ACCOUNT
General
KYC
Setting up FAQs
PURCHASE NAGAYA
VOUCHERS
Click https://nagaya.co/vo/register to register. Please ensure the following when completing the online form:
1. Your full name as per your identification document which you have to upload for the KYC.
2. Valid mobile phone number to receive the One-Time Pin (OTP) to complete the registration process
3. Valid email address to receive unique codes to validate your transactions made via Nagaya Staking Wallet.
Click here (https://youtu.be/FAEH4PEnt8Y)to watch “How to REGISTER an Account in Nagaya Staking Wallet” video. Turn on CC to see the captions in Bahasa Indonesia, Korean or Mandarin.
Please proceed to the Sign In (https://nagaya.co/vo/login)page and ensure that you have entered your mobile phone number with a ‘+’ and remove any spacing and ‘-‘ in between numbers.
The correct format should be <+601081888888>.
Click here (https://youtu.be/PkUqg2pIF90)to watch “How to SIGN IN to your Nagaya Staking Wallet” video. Turn on CC to see the captions in Bahasa Indonesia, Korean or Mandarin.
If you need help resetting your password, we can assist by sending you a link to reset it.
1. Proceed to the Sign In page https://nagaya.co/vo/login , scroll down and click on “FORGOT PASSWORD”.
2. Enter your registered email address.
3. Click on “SEND RESET LINK”.
4. Check your inbox or spam column for a password reset email.
5. Click on the link provided in the email and enter a new password
6. CONFIRM the new password.
7. Click RESET PASSWORD to confirm the process.
Click here (https://youtu.be/yZwYiWe1MA4)to watch “How to Change and Reset PASSWORD” video. Turn on CC to see the captions in Bahasa Indonesia, Korean or Mandarin.
FAQ
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